FALL/HOLIDAY COLLECTION IS HERE! 🍁🍂🎃 FREE SHIPPING ON ORDERS OVER $75! 🚛💨
FALL/HOLIDAY COLLECTION IS HERE! 🍁🍂🎃 FREE SHIPPING ON ORDERS OVER $75! 🚛💨
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The present terms and conditions (this "Agreement" or "Terms") is a legal agreement
between you and New Flame Candle Co ("hereinafter"), a company duly organized and
validly existing, located at , Greensboro, North Carolina 27405. This Agreement annuls and
voids all previous agreements.
OVERVIEW
The Site (newflamecandleco.com) is operated by . Throughout the Site, the terms "we", "us"
and "our" refer to . offers this Site, including all information, tools and services available from
this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies
and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our "Service" and
agree to be bound by the following terms and conditions, including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These Terms apply to
all users of the Site, including without limitation users who are browsers, vendors, customers,
merchants, and/or contributors of content. In the event of an inconsistency between this
Agreement and any additional terms or policies referenced herein, the provisions of the
additional terms or policies shall control.
Please read these Terms carefully before accessing or using our Site. By accessing or using
any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms
of this Agreement, then you may not access the Site or use any Service. If these Terms are
considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools which are added to the current store shall also be subject to the
Terms. You can review the most current version of the Terms at any time on this page. We
reserve the right to update, change or replace any part of these Terms by posting updates and/
or changes to our Site. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the Site following the posting of any changes constitutes
acceptance of those changes.
RETURNS
Due to the handmade nature of our items ALL SALES ARE FINAL. However, if items in your order are defective or damaged, please contact our customer service team with pictures and we'd be happy to resolve this for you as soon as possible.
Unfortunately, we cannot offer refunds or exchanges if you do not like your scent(s) upon delivery. Because you are ordering online without previewing the scent, please know that you are ordering at your own discretion. We cannot accept any returns of candles that have been lit. If you need to inquire about a return/refund, please email newflamecandlellc@gmail.com for assistance. We will discuss the details of your return to determine if you are eligible for a refund.
REFUNDS
Please email us prior to any returns. Only unlit candles received in resalable condition will be considered for potential return. To ensure an approved return is received in good condition, please return it in the original packaging. Once your return is received we will send you an email confirmation that your refund has been processed, and a credit will automatically be applied to your original payment method according to your bank's processing time, usually 3 to 5 business days.
CANCELLATIONS
You may cancel your order for a full refund within the first 24 hours of submitting your order as long as it has not yet been processed by our team. For flash sales, you must request to cancel within 6 hours so the items can be restocked and sold to someone else.
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